FAQ’s

Question: Can I return a bike in the evening?

We will accept the return of a hire bike outside of our shop open times but this must be approved prior to the hire commencing and will incur a £25.00 fee. Where this is agreed the hire bike must be returned at a pre-specified time which must be no later than 21:00.

Question: Do you offer 24 hour hire?

We no longer offer 24 hour hire as we found it had a negative effect on our business. An example of this is where we had a bike being collected at 1pm and returned at 1pm the following day. This scenario will now be considered a 2 day & 1 night hire as the specified period is clearly effecting the ability to hire the bike out to anyone else either side of these times.

Question: What is included in the price I pay?

The prices you pay for our motorcycles include: Fully Comprehensive insurance, breakdown recovery, luggage (as required). Safety approved motorcycle helmets are also available if required, free of charge.

Question: What do I have to pay extra for?

Please ask about any other items you may need regarding your hire, we charge extra for motorcycle clothing (Helmets are FOC), motorcycle Sat Navs and Phone holders. 

Question: Is there a mileage limit?

As of 2018 we do not set a mileage limit, as we really want you to relax and enjoy your motorcycle trip. We may ask for details about the trip and have every right to refuse hire if we think that the hire puts either the rider and/or bike at risk. If you're not careful you'll quickly turn a great ride in to a miserable one if you do not consider your own safety (rider fatigue) along with the mechanical sympathy of the machine you are hiring.

Question: Can I take the bike abroad?

We do permit our bikes to be taken abroad, however there is an additional charge for this of £50.00, which contributes towards the associated costs. However please note that countries outside of the EU are not covered by our insurance & breakdown policies, so if you wish to go beyond the boundaries of the EU you will need to first discuss your plans with us.

Question: What are the rider requirements?

Full licence holders with a full UK licence may hire any of our bikes subject to meeting the minimum age and licence category required and provided you have had a full vehicle licence of sorts for at least two years.

Foreign riders must have held a full motorcycle licence in their own country for at least two years. Although an IDP (International Driving Permit) is not required in all cases, we do ask that you get one arranged as it eliminate many issues surrounding licence entitlement in the event of an accident.

PLEASE NOTE: If you have a Photocard Licence you will also be required to produce a "Check Code". If you still have the old style paper licence you will need photographic ID such as your passport and again we will require a "Check Code". Feel free to ask us on how to obtain the check code.

Question: Can I still hire if I have points or convictions on my licence?

Usually if you have no more than 6 points on your licence then hiring a motorcycle from us is not an issue. Depending on convictions and when the offence was committed then there can be some flexibility (this is however subject to underwriters approval). In all cases, we should be notified of any points and/or convictions upon booking, failure to do so may lead to your hire being cancelled with out refund.

Question: What is the security deposit?

The £750.00 security deposit is a payment required before hire may commence. How you wish to pay for this is up to you but Debit/Credit card or Cash is preferred. If you wish, you may leave you car as security (with keys and log book). It is purely to safe guard our investment and to cover the cost of the insurance excess (in the event of an insurance claim) or damage caused to the bike whilst in your care, it is however a fully refundable deposit provided the bike is looked after and returned to us in the condition in which you first received it.

Question: What happens if I have an accident?

If you are involved in an accident or the bike is damaged whilst in your care, the security deposit you pay will be kept by us and will contribute towards the cost of repair or cover the insurance excess charges in the event of a full insurance claim. In the event of an accident (where you are at fault) you may also be charged a recovery fee. Where the cost of repair is less than the deposit you will be refunded the difference. If you are not at fault and the third party insurers admit liability and pay for the damage and losses occurred as a result of the accident, then your security deposit will be refunded to you in full.

Question: Where is the nearest Train Station?

Train services regularly arrive and depart from Paignton itself and for those travelling form London there is a direct train from Padington. We are then a very short bus (Number 12) or taxi journey from the station heading towards Torquay (Stop near Oldway Mansion).

Question: Do you have somewhere I can park my car?

We have FREE on road parking near to our shop in Paignton, with several nearby car parks (payable) should you prefer. We do ask that you leave your keys with us so that we can move your vehicle (only if absolutely necessary).